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Responsible gambling

At Rockstar Casino we want every player to enjoy gaming in a safe, controlled and positive way. Gambling should be a form of entertainment — not a source of distress. If you ever feel that play is becoming difficult to control, there are practical steps you can take straight away and people who can help. This page explains the tools that are available, practical self-help ideas you can use now, and how to contact support for further assistance.

Tools (Deposit Limits, Time-Outs, Self-Exclusion)

We recognise that different people need different levels of control. Where possible, use in-account tools to manage your play. If in-account controls are limited or the steps below give practical alternatives you can put in place immediately.

What you can do right now

  • Decide a firm deposit limit and do not exceed it. Write the number down and store it somewhere you can check before you play.
  • Take a break: set a calendar reminder to stop playing for a day, a week or longer. Short time-outs help reset impulsive behaviour.
  • Remove saved payment methods from your account and disable one-click payments where possible.
  • Use prepaid cards or separate accounts for entertainment spending so gambling money is physically separate from bills and savings.
  • Install device-level blockers or browser extensions that block gambling sites if you need stronger barriers.
  • Uninstall apps or delete bookmarks so accessing play requires deliberate extra steps.

Self-exclusion and account-level steps

  • If you want to stop playing for a defined period, contact our support team using the account live chat or the in-account support options. Request a temporary or longer self-exclusion and confirm the start date.
  • Be prepared to verify your identity when requesting self-exclusion so the request can be applied to your account promptly.
  • Self-exclusion periods commonly range from short cooling-off breaks to multi-month or multi-year options. Ask support for the options available to you.
  • If you request account closure, understand the difference between temporary self-exclusion and permanent account closure so your chosen option matches your needs.

Links to Support Organizations

If gambling is causing you worry, reaching out for professional support can help. There are organisations and trained advisors who deal specifically with gambling-related problems and financial recovery.

Practical steps for finding help

  • Contact your national gambling helpline or local mental health service to speak confidentially with a trained advisor.
  • Seek financial advice from a non-judgemental debt or money counsellor if you are concerned about losses or debt.
  • Consider talking to your doctor or a trusted health professional who can advise on local treatment and counselling options.
  • If you are feeling overwhelmed or in crisis, contact emergency services or an immediate crisis line in your area.

If you prefer practical self-help before contacting services, consider these steps:

  • Set strict, realistic budgets for entertainment and stick to them.
  • Share your decision to take a break with a trusted friend or family member who can help keep you accountable.
  • Use blocking tools on devices and speak to your bank about transaction blocks or card controls to prevent further gambling transactions.

Differences from United Kingdom-specific standards

If you live in the United Kingdom, it is important to be aware that protections vary between operators and jurisdictions. National self-exclusion schemes and regulator-required in-account protections are available from UK-licensed operators. If those features are important to you:

  • Consider using only operators who are licensed and regulated in your jurisdiction so you can access national support and self-exclusion services that integrate across multiple sites.
  • If an operator does not participate in national self-exclusion schemes, you may need to rely on manual self-exclusion or external blocking tools — and to contact support directly to apply those measures.
  • Do not attempt to bypass geo-restrictions or use tools that conceal your location; doing so can complicate protection and limit access to local support services.

If you are unsure about which protections are available where you live, ask our support team for clear guidance on what self-help tools and exclusion options we can apply to your account, or seek advice from local specialist services.

We are committed to helping you play safely. If you would like to talk to someone from our team about setting limits, requesting a self-exclusion or getting help, please contact our support service through your account. You will be treated respectfully and confidentially at every step.